Senior QA Engineer – Functional System Testing & Contact Center Domain Company: CODVO.AI Department: Engineering Location: Pune, India (Work From Office) Employment Type: Full-Time Experience Level: Senior (7+ Years) Shift Timing: 9:30 AM - 6:30 PM IST | 5 days/week
Role Overview We are seeking a highly skilled Senior QA Engineer with 7+ years of experience to lead comprehensive functional, system, and end-to-end testing for our cloud-based contact center SaaS platform. In this role, you will design and execute advanced test strategies that validate complex omnichannel workflows, multi-system integrations, and enterprise-scale customer journeys. Your investigative mindset, critical thinking, and deep domain expertise will be instrumental in uncovering hidden defects and ensuring the delivery of stable, customer-centric releases.
What You'll Do Design and execute comprehensive functional, system, integration, and end-to-end test scenarios for complex contact center workflows, including voice, chat, email, routing, reporting, and agent desktop functionalities Lead exploratory testing initiatives using heuristic-driven and mind-map-driven approaches to identify intermittent issues, concurrency defects, resiliency gaps, and workflow integration failures across distributed enterprise systems Validate omnichannel customer journeys by testing real-world scenarios across multiple communication channels, user roles, configurations, and data variations to ensure seamless end-to-end experiences Perform deep integration testing across APIs, microservices, databases, event streams, and third-party systems; validate backend processing, data consistency, and transaction integrity using SQL/NoSQL analysis and log examination Drive risk-based quality initiatives by identifying high-impact business failure points, unusual user behaviors, negative scenarios, and edge cases that could impact production stability Create high-quality defect reports with strong root-cause analysis, reproducibility steps, business impact assessment, and troubleshooting details to enable rapid resolution Collaborate cross-functionally with Product Management, Development, DevOps, and Architecture teams to clarify requirements, participate in release readiness reviews, and drive continuous quality improvements Execute regression, impact analysis, and sanity testing for releases, patches, and hotfixes in fast-paced Agile environments with multiple parallel testing activities What We're Looking For Required Experience & Skills:
7+ years of hands-on QA testing experience with demonstrated expertise in functional, system, integration, and end-to-end testing methodologies Strong understanding of contact center domain workflows, enterprise communication platforms, and omnichannel customer journey validation Proven capability in designing complex test matrices, scenario permutations, and workflow combinations for distributed systems Excellent exploratory testing skills with an investigative, analytical mindset and ability to challenge assumptions Hands-on experience validating cloud-based applications and microservices architectures Strong debugging and troubleshooting skills using logs, APIs, databases, and monitoring tools Solid understanding of REST APIs, backend validation, and integration testing across multiple systems Experience working in Agile/Scrum environments with fast-paced release cycles Exceptional analytical and critical-thinking abilities with strong ownership mindset toward product quality Excellent communication and collaboration skills across cross-functional teams Must Have Prior experience with contact center, unified communications, CX, or SaaS platforms Exposure to cloud platforms (Azure, AWS, or GCP) Knowledge of monitoring, observability, and production diagnostics tools Understanding of enterprise-scale integrations and distributed systems behavior Experience with test automation frameworks and CI/CD pipelines What We Offer Competitive compensation commensurate with experience and expertise Career growth in a fast-growing SaaS organization with opportunities to mentor junior QA engineers Collaborative culture working alongside talented product, engineering, and architecture teams Flexible work environment with work-from-office arrangement in Pune Professional development opportunities to deepen domain expertise and testing methodologies Impact-driven role where your quality initiatives directly influence customer satisfaction and product stability About CODVO.AI CODVO.AI is a leading SaaS provider of intelligent contact center solutions designed to transform customer experience at enterprise scale. Our platform empowers organizations to deliver seamless omnichannel communication, advanced analytics, and AI-driven insights. We are committed to building robust, scalable, and customer-centric products that solve real-world business challenges.