Role Overview
We're seeking a mid-level ServiceNow Developer to build critical features for a closed-loop Network Operations Center (NOC) ticketing platform serving a major North American telecommunications operator. You'll develop scoped applications, integrations, and agent workspaces that transform how NOC teams correlate alarms, access network KPI data, and execute corrective actions—all under the guidance of an experienced Tech Lead. This is a hands-on role with clear deliverables, direct impact on 24/7/365 operations, and the opportunity to ship production features every 6-8 weeks.
What You'll Do
- Build scoped application components including tables, business rules, script includes, UI policies, and Agent/UI Builder workspaces designed for NOC agent workflows
- Develop integrations using Flow Designer, IntegrationHub spokes, and REST APIs to pull network KPI reports into tickets and push updates back to source systems
- Create Event Management rules that correlate raw alarms from multiple sources into actionable alerts and incidents
- Design intake quality controls through catalog items, knowledge articles, and validation checks that prevent incomplete tickets from entering the system
- Write and maintain automated tests using ATF (Automated Test Framework) for all features, ensuring quality before code review
- Collaborate with the Tech Lead to pick up stories, follow established patterns, and deliver work through peer review with clean update sets and commits
- Support platform migration by moving legacy ticket data and workflows onto ServiceNow while maintaining data integrity
- Troubleshoot and resolve integration issues across REST, MID Server, and IntegrationHub protocols in a production environment
What We're Looking For
Required:
- 3+ years of professional software development experience with hands-on ServiceNow platform build work
- Proficiency in both server-side and client-side JavaScript on ServiceNow (Glide APIs, business rules, script includes)
- Demonstrated experience with Flow Designer and at least one shipped REST or IntegrationHub integration
- Comfortable working within scoped applications and managing updates through update sets or source control
- ServiceNow Certifications: CSA (Certified System Administrator) and CAD (Certified Application Developer) or actively pursuing CAD
- Ability to work independently on assigned stories while collaborating effectively with a small, focused team
Nice to Have:
- Experience with ServiceNow Event Management, CMDB, or Service Mapping
- UI Builder and Workspace platform expertise
- Familiarity with telecommunications or NOC operations
- Exposure to ServiceNow AI tools (Now Assist, Virtual Agent)
- Additional ServiceNow CIS specialty certifications or AI micro-certifications
What We Offer
- Remote work flexibility with a structured shift (2:30 PM – 11:30 PM) supporting 24/7 operations
- Clear technical leadership with a dedicated Tech Lead providing direction and mentorship
- Meaningful impact on production systems serving millions of customers across North America
- Continuous learning through exposure to advanced ServiceNow features, AI integration, and telecom domain knowledge
- Collaborative environment with a 200+ person AI engineering firm backed by 1000+ partner resources
- Structured delivery cadence with 6-8 week PI increments that balance ambition with achievable goals
- Professional growth opportunities within a firm specializing in production AI for regulated industries
About CODVO.AI
Codvo is a 200+ person AI engineering firm (1000+ with partners) that builds production AI systems for regulated industries including healthcare, oil and gas, telecommunications, and data centers. We're platform-agnostic, working across ServiceNow, Snowflake, Databricks, and AWS, and we fill capability gaps with our proprietary NeIO platform rather than replacing what already works. We deliver measurable outcomes through disciplined engineering, deep domain expertise, and a commitment to sustainable, scalable solutions.
Employment Type: Full-Time | Experience Level: Mid-Level (3+ years) | Openings: 3 | Reports To: ServiceNow Tech Lead